Testimonials
Couldn't survive without SalesDesktop!!!!
The ICRM team has been so great and easy to work with. We have about 85 Users happily using the product. There is no doubt that this simple integration has boosted our SF User adoption.
The product:
SalesDesktop automatically and transparently synchronizes your data between Outlook and SF. Some examples include Contacts, Accounts, Tasks and Appointments/Events. Synchronization between Outlook and Salesforce is bidirectional. This means that changes made to synchronizing items in either Salesforce or Outlook are saved in both places during synchronization. From Outlook the product allows my Users simply add Accounts and Contacts to SF. Users can manage things like Type, Industry, Parent Account, Annual Revenue, Employees directly from the Contact/Account View in Outlook. We get to keep the functionality we all love about Outlook such as categories, emails, typical meeting requests, vCards; and as an added benefit Calendar Events, Tasks, and Contacts can be simply created by dragging and dropping emails; which saves my Users a massive amount of time. The integration also allows my Users to keep personal items personal with a click of a button!Abilities:
• Works in both online and offline modes.
• Tracks email flows and stores them in Salesforce with a quick button linking to Contacts or Accounts.
• Items have distinctive icons to differentiate business and personal data.
• Accommodates Meeting Requests.
• Accommodates All Day & Multiple Day Events.
• Can drag and drop emails, contacts, tasks and appointments.The Service Reps:
Although I have worked with several people at ICRM, my main service rep is Roman Kravchenko. He is awesome! The turnaround time is amazing, normally about 24 hours! No one knows the interface better than Users that are inputting 45 Tasks a day. My Users often ask for simple changes to better their experience. ICRM has been wonderful about accommodating some of the ideas into the product. This makes my Users so happy!Sara Holden
Salesforce Administrator, CSI Leasing, Inc.
More productive in Outlook’s familiar environment
Millions of people around the world use Microsoft Outlook on a daily basis to connect with people, schedule meetings and get work done. With partners like InvisibleCRM building solutions that connect back end systems with Outlook, people can be even more productive in Outlook’s familiar environment.
Chris Capossela
Senior Vice President, Information Worker Product Management Group, Microsoft Corp
Winning formula for Siemens
Siemens Wireless Modules is a mobile company - like our products, our sales team is always on the move. We are impressed with what we are getting from our CRM but without SalesDesktop we would spend too much time of touch with our Salesforce.com. InvisibleCRM has taken other's tools for offline use and made them work the way we do, in Outlook, on planes, and on the go. This combined with the great support they have provided makes for a winning formula for Siemens.
Paul Hetherington
Director of Business Development, Siemens Wireless Modules
Access CRM on the fly
As a busy Manager traveling and working with CRM, I am now using SalesDesktop on a daily basis. I live and work in Outlook and found the integration for SFDC provided by InvisibleCRM excellent. Great user interface, easy mail processing, reliable bi-directional synch and robust offline capability. I can now work with no down time, access my CRM data on the fly and increase my personal productivity.
Miguel LLerena
Enterprise Software Manager, NEC Corporation of America
Impressive level of commitment to the customer
Since working closely with InvisibleCRM, beta testing their SalesDesktop product I have been very impressed with their level of commitment to the customer. They have always been keen to work with us through the Beta test process to understand bugs or issues with the product, not just through email and telephone conversations but with WebEx demonstrations to see the issues for themselves. Answers to bugs or other questions have always been provided quickly with regular product updates being made available. It has been a refreshing experience to work with a company that is clearly dedicated to ensuring the customer experience is the best it possibly can be, that the products are as bug free and stable as possible and who listen to the customers ideas and needs.
Simon Roe
Blue Cube Group (UK) Ltd.
Thanks for a smart and usable product
I recently stepped into the world of SalesForce CRM and was slightly frustrated with the web based interface as I worked primarily through Microsoft Outlook. It was difficult managing two calendars, one on SalesForce and one in Outlook. Then I found Invisible CRM on the App Exchange.I downloaded SalesDesktop, which fluidly integrated my SalesForce data with my Outook Account. Now I can't live without it. InvisibleCRM support specialists assisted me in the migration from Outlook 2003 to Outlook 2007, and the latest version of SalesDesktop is faster and even more responsive. After I experienced a slight problem with the installation (due to an issue that I had created), the support team diligently assisted me through the problem and got me up and running quickly. I have not experienced such fast and helpful customer support from a software company. These guys genuinely care about their products.This company has their act together. Their products just make sense. My productivity has increased, I deal with one calendar and work from the interface that I know best. If InvisibleCRM develops it, you can be sure I'll buy it.Thanks again for a smart and usable product!
Peter M Gessford
Director of Operations, i2c Technologies
InvisibleCRM meets the key customer requirement - ease of adoption
We constantly look for the ways to improve our customer experience with CRM deployment. InvisibleCRM meets the key customer requirement - ease of adoption, and makes their life much easier. On the other hand, InvisibleCRM expedites the implementation process, decreases our resource cost, adding the new stream of revenue, which makes our collaboration even more attractive.
Peter Wong
Principle Partner, Achieve Target
Seamless move to CRM
From our experience with CRM implementation and independent user research, the first thing staff do in the morning is to check email. InvisibleCRM’s solution allows users to seamlessly move to the CRM system without having to leave the Outlook interface. This capability greatly improves CRM adoption rate as it does not require significant change in user behaviour.
Teng Chuan Hiang
Managing Partner, InterAktiv
Best Outlook Integration
InvisibleCRM makes Outlook integration a snap. Users familiar with Outlook can now use the power of salesforce.com without the pain of learning a new application, salesforce.com user uptake is higher and faster. The team at InvisibleCRM have done an outstanding job!
Richard Frawley
Fernbrook Services Pty Ltd
Great Application!
SalesDesktop is a great application – easy to work with, easy to set up. I haven't encountered any problems - neither during set up procedure nor during everyday usage. I do find SalesDesktop to be very helpful – this software allows me to work independently, and even offline, I hardly need going to salesforce.com. Thanks to SalesDesktop I have all my critical sales data at hand and on my desktop.
Isaac Ogdan
OGDAN EMANUEL LTD.
The most powerful on-demand CRM is now even stronger!
As a Salesforce.com consulting partner, one of the primary issues I hear from our clients is that they don't like switching back and forth from Outlook to SFDC to manage data and calendars. By providing bidirectional access to Salesforce.com within the Outlook UI, InvisibleCRM has addressed this issue beautifully. Now users can create and update Leads, Accounts, Contacts, Opportunities and Activities in a system they already know well. Best of all, they can do this online or offline. The most powerful on-demand CRM application in the world is now even stronger!
Paul B. Yoder
ENABLEPATH, LLC
Get more value from Outlook and Salesforce
Our clients are committed to using Outlook and Salesforce.com. InvisibleCRM lets them get more value from both — fast.
Adam Wiebe
Managing Partner, Infowelders
A huge time saver with Documents and Attachments
I'm able to use SalesFolder and the Documents Tab as my go-anywhere-briefcase. I keep all my business documents in the salesfolder and they auto-sync to my Documents Tab. I never have to worry about bringing my computer with me... makes me feel like I'm living the on-demand dream.
Good app!
Now I can upload documents and attachments with one simple mouse move :) And that's great to have ability to save documents directly to SalesFolder where they synchronize automatically with SalesForce. Cool :)
Excellent!
It is very comfortably to receive SalesAlerts notifications about any change in SalesForce account without delay.
Our users are very happy with SalesDesktop. It is certainly "best of breed" for this type of application.
Michael Tull
IT Manager, Channel Enablers
InvisibleCRM Fanboy
I have tried many Outlook add-ins and almost all of them have some kind of issue. Your product is the rare exception being stable, well integrated and not a hog on resources. The user interface is excellent and very well thought through (especially SalesFolders and soon SmartFolders for Sharepoint). It's a compelling combination.Keep up the good work....in a industry where people are mostly churning the same old stuff, you guys seem to be doing things differently!I'm definitely a InvisibleCRM Fanboy!
Andrew Mahon
Director ICT, GATS