Outlook Integration for Amdocs CRM


Outlook Integration for Amdocs CRM (O14A) – developed by InvisibleCRM - creates a unified sales workplace, offering convenient online access and synchronization of contact, calendar and action item information between Microsoft Outlook and Amdocs CRM. It also enables users to add customer emails and appointments to Amdocs CRM records, and to work offline with data mapped to Outlook.

OI4A provides an easy-to-use integration solution for users of Amdocs CRM and Microsoft Outlook. It synchronizes contact lists, to-do/action items and tasks/action items; eliminating the need to toggle between two sets of information with the inconvenience of double-entry. It also adds new email functionality, allowing users to capture and add messages to their CRM records.

OI4A's synchronization allows users to work with CRM information offline with the confidence that, once reconnected, the system will be updated automatically.
In addition, OI4A offers further mobility options for the busy salesperson; Outlook acts as a common synchronization point for handhelds, PDAs and smart phones.

For more information on Outlook Integration for Amdocs CRM, please visit www.amdocs.com.



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