We are trying to do our best to meet our customer needs and expectations and increase their personal productivity. We analyze the salesforce.com’s IdeaExchange http://ideas.salesforce.com, searching for the most frequent customer requests and finding out how we can solve these issues or suggestions by using InvisibleCRM Suite for Salesforce: SalesDesktop, SalesFolder and SalesAlerts.

Elena Kozhushko Support Manager Email:elena.kozhushko@invisiblecrm.com

Below you can find these Salesforce user requests and the way they can be solved with our InvisibleCRM products:

Only Selected Contacts should be Synchronized with Outlook

190 PROMOTES

Not all of my contacts could be synchronized with Outlook. Why? Two examples: Some of them are marked as "deactivated" (contact is dead or left the client, but has not be deleted since there is an important history) You do not want your Outlook crowded with too many contacts (or, your mobile phone, which you synchronize with Outlook, only support 500 contacts) Link to source  (Customization, Integration, Mobile, Other)

What InvisibleCRM Support Team Guru say?

What InvisibleCRM Support Team Guru say: Do it with SalesDesktop SalesDesktop provides you with flexible filter possibilities to reduce and control the amount of Salesforce.com items accessible by SalesDesktop. Go to the SalesDesktop Options dialog Open the Synchronization tab Press the "Customize…" button Select a target category and add rules, using any synchronized Salesforce.com fields Attached Screnshots: #1

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• Activity Management (8)
• Administration (5)
• Analytics (2)
• Customization (7)

• Desktop Solutions (9)
• Integration (8)
• Marketing Automation (2)
• Mobile (1)

• Sales Force Automation (7)
• Service and Support (1)
• User Experience (13)
• Other (5)

• Ability to add Outlook Emails to Leads
• Activity Tab
• Add "Related To" Field in Outlook
• Add Notes to the Offline Edition
• Add to Outlook Button included with Save Button
• Allow Emails Created Offline to be Sent and Added to Salesforce.com
• Change Record Owner while Editing the record
• Create Flag in MS Outlook when Email has been added to Salesforce
• Custom Objects and Outlook
• Edit Single Fields on Double Click
• Email to Lead
• Event Time (Drop Down)
• Import from Vcard/Outlook/Entourage
• Including contact details when using Outlook Sync
• Lotus Notes Edition / Outlook Edition - Record to CC and BCC recipients when using "Add Email" / "Send and Add"
• Mark Emails in Outlook as already been added to SFDC
• Name Formatting
• Need Ability to Log a Call, Add a Note, Add a Task/Event etc. in Offline Edition
• Next Lead Please! Why go back to the List?
• Only Selected Contacts should be Synchronized with Outlook
• Outlook - Sending Attachments, Upload, Document Storage Feature
• Outlook Plugin should always "Send and Add" Email if its Recipient is in the Salesforce Contacts Database
• Printable View: Customize Printable Views
• Relate an Activity to an Account in Outlook
• Send and add while Offline (In Flight) for Outlook Edition
• Synchronization of same Contacts for different Users
• Want Attachments to be added with Outlook Add Email and Add Case

• Add Notes to the Offline Edition
• Attach Outlook Emails in Outlook File Format to Records from Outlook Addition
• Mass Deletion of Attachments
• Modify Page Layout on Documents Tab
• Outlook - Sending Attachments, Upload, Document Storage Feature
• Upload Multiple Documents at One Time
• User Mailing Lists for Document Forwarding

• 'My Watchlist' in Salesforce.com
• Alerts for Date Fields
• Closed Opportunity Alerts/Workflows
• Create Email Alerts when an Object Changes
• Create some kind of "Briefcase"
• More than 3 Groups By in Reporting
• Opportunity Sales Team Notification on Opportunity Update
• Uploading Images of Contacts

• Schedules Synchronization for Offline Edition
• Searching for Texts in Word Attachments